Thomas Cook Travel Money Online





Thomas Cook Travel Money Online

This service is provided by Thomas Cook Retail Limited and is only available to UK residents who hold a credit or debit card that is issued in the United Kingdom with a United Kingdom billing address.

These terms and conditions explain how the service works, our obligations to you and also your obligations to us.

In these terms and conditions:

Service

Foreign Currency

Delivery

Order confirmedOrder delivered
Before 2pm - Monday to ThursdayNext working day before 1pm*
After 2pm - Monday to WednesdaySecond working day before 1pm*
After 2pm Thursday and before 2pm FridaySaturday or Monday before 1pm (Saturday deliveries are not guaranteed)
After 2pm - Friday and anytime Saturday or SundayTuesday before 1pm**
*Working day means Monday to Friday excluding Bank and public holidays (and for the avoidance of doubt there are no deliveries on a Sunday or public holidays).
**Where Monday is a Bank Holiday your order will be delivered on the Wednesday.
Your order will be sent by Royal Mail Special Delivery and is subject to Royal Mail’s Special Delivery conditions (a copy of which is available from Royal Mail upon request).
We may not be able to guarantee deliveries to certain remote places within the United Kingdom.

Confirmation of Order

Billing Details

Charges

Replacements and Returns

Import and Export Regulations

Travellers Cheques Purchase and Refund Conditions

If you buy travellers cheques, you will be subject to the purchase and refund conditions set by the issuer. If your travellers cheques are lost or stolen, the issuer will only refund their face value if you have complied with their conditions

Contact Details

Contacting us by phone

Your Personal Information

(important information about your privacy)

Limiting Our Liability

(This is important and you should read this paragraph carefully).

Cancellation

As your order is processed with payment authorisation from your credit or debit card issuer on order, and we prepare your order within one working day and delivery takes place within two working days, it is not possible for you to cancel your order once it has been placed with us. The only exception to this is in the event of the currency requested not being available or:

Payment Security

Validation checks

All credit and debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment your order will not be accepted

3D Secure

3D Secure is a payment verification protocol used by major credit card companies, branded as 'MasterCard SecureCode' and 'Verified by Visa' to prevent credit card fraud.

Depending on the card issuer, 3D Secure is an opt-out option or a required service for using the card to make internet purchases. Cards registered with 3D Secure require the user to enter a Personal Identification Number (PIN) code. This is not the same PIN code issued with the card.

3D Secure verifies the card details provided by you. The system is completely automated and we do not store any of the data provided by the 3D Secure system.

Transferring Our Rights

We may assign our rights and benefits under these terms and conditions at any time, which will not affect your legal rights.

Third Party Rights

Nothing in these terms and conditions will confer on any third party any benefit or the right to enforce any term under the Contract (Rights of Third Parties) Act 1999.

Law

These terms and conditions shall be read and interpreted in accordance with the laws of England. Any dispute arising from the use of the service shall be resolved exclusively in the English Courts

Contact Us

If you think we have made a mistake in your order please contact us by telephone on
0845 246 4353.

If you are dissatisfied with the standard of service you receive or your complaint is not resolved to your satisfaction, please contact us by e-mail at FEsupport.CR4@Thomascook.com or write to us at Westpoint, Peterborough Business Park, Lynch Wood, Peterborough, PE2 6FZ. We will try to resolve any problems within 7 days.

As an online customer you have the right to raise any unresolved complaints via the EU Commission’s Online Dispute Resolution platform, an alternative dispute resolution body will be appointed to deal with your complaint, please use the following link: Online Dispute Resolution

Westpoint
Peterborough Business Park
Lynch Wood, Peterborough, PE2 6FZ

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